National Dementia Helpline
Questions about dementia?
Call the National Dementia Helpline on 1800 100 500, find an office near you, or contact the helpline by email:
Outside Australia or other: email@example.com
The National Dementia Helpline is available 9.00am to 5.00pm across Australia, Monday to Friday excluding national public holidays. A message bank service is provided for after-hours enquiries, which will be responded to the next working day.
Telephone information and support service.
The National Dementia Helpline is a telephone information and support service available across Australia. The Helpline is for people with dementia, their carers, families and friends, as well as people concerned about memory loss. It is also used by health professionals, service providers, community organisations and students.
If you need an interpreter or advocate, the Helpline can provide access and referral to an appropriate service.
Users who are deaf or have a hearing or speech impairment can phone the National Relay Service on 13 36 77.
What kind of support does the National Dementia Helpline provide?
- Understanding and support for people with dementia, their family and carers
- Practical information and advice
- Up-to-date written material about dementia
- Information about other services
- Details of the full range of services provided by Alzheimer's Australia
Who will I speak to?
The National Dementia Helpline is staffed by trained, experienced, professionals. The helpline operates from 9am to 5pm.
Is it a confidential service?
What will happen next?
The adviser you speak to may suggest some next steps for you. This could be in the form of written material to begin with or to make an appointment to meet one of our counsellors.