National Dementia Helpline

Questions about dementia?

The National Dementia Helpline is available 9.00am to 5.00pm across Australia, Monday to Friday excluding national public holidays.

Call the National Dementia Helpline now on 1800 100 500.

A message bank service is provided for after-hours enquiries, which will be responded to the next working day.

You can also contact the helpline by email:

ACT: helpline.act@alzheimers.org.au

NSW: helpline.nsw@alzheimers.org.au

NT: helpline.nt@alzheimers.org.au

QLD: helpline.qld@alzheimers.org.au

SA: helpline.sa@alzheimers.org.au

TAS: helpline.tas@alzheimers.org.au

VIC: helpline.vic@alzheimers.org.au

WA: helpline.wa@alzheimers.org.au

Other: helpline.nat@alzheimers.org.au

Telephone information and support service.

The National Dementia Helpline is a telephone information and support service available across Australia.

The Helpline is for people with dementia, their carers, families and friends, as well as people concerned about memory loss.

It is also used by health professionals, service providers, community organisations and students.

If you need an interpreter or advocate, the Helpline can provide access and referral to an appropriate service.

Users who are deaf or have a hearing or speech impairment can phone the National Relay Service on 13 36 77.

What kind of support does the National Dementia Helpline provide?

  • Understanding and support for people with dementia, their family and carers
  • Practical information and advice
  • Up-to-date written material about dementia
  • Information about other services
  • Details of the full range of services provided by Alzheimer's Australia

Who will I speak to?

The National Dementia Helpline is staffed by trained, experienced, professionals.

Is it a confidential service?

Yes, all of our counselling and support services are private and confidential. Your personal information will not be shared with others without your consent, unless required by law. See our privacy policy.

What will happen next?

The adviser you speak to may suggest some next steps for you. This could be in the form of written material to begin with or to make an appointment to meet one of our counsellors.


National Dementia Helpline: 1800 100 500